This Financial Services Guide (FSG) provides important information about the services offered by Volatility Online, a business name of Investhouse Financial Services Pty Ltd (ABN 28 701 175 144) (referred to in this FSG as Volatility Online, we, our or us). It is to help you decide if you want to use the Volatility Online services, and provides information about:

• Who we are and our contact details
• Documents you may receive from us and our representatives, and how you may give us instructions
• Our products, services and their associated costs
• Any relationships we have with third parties
• How we, our staff and other related parties are remunerated, and any other benefits we might receive
• Details of our complaints-handling process

Volatility Online is a Corporate Authorised Representative of Point Capital Group Pty Ltd (Point Capital Group and Licensee) that holds Australian Financial Services Licence Number 518031. Volatility Online provides the financial services set out in this guide and Point Capital Group has authorised the distribution of this FSG. Point Capital Group can be contacted online at pointcapitalgroup.com.au/contact.

We offer an online trading platform specialising in securities and options, and provide trade ideas and general advice in relation to these products. Volatility Online is authorised to deal in and provide general advice for the following classes of financial products to retail and wholesale clients:

• Securities
• Derivatives — such as options
• Debentures, stocks or bonds issued or proposed to be issued by a government
• Managed investment schemes
• Deposit and payment products

When we provide these services, we are acting on behalf of Point Capital Group as its representative. We, and Point Capital Group, act as your agent in relation to the execution of your trades and as principal in providing advice to you. An individual authorised representative of Volatility Online and Point Capital Group acts as an employee or contractor of Volatility Online in providing services to you.

We may offer you products and services from related or unrelated providers, including investment opportunities, capital market transactions and administrative services.

We may arrange for, or engage on your behalf, third-party service providers such as stockbrokers. When you engage a third-party provider on this basis, any terms and conditions or disclosures applicable to the third-party provider's products or service apply to you. Instructions provided to, or dealings made with, the third party by us are made on your behalf pursuant to the terms and conditions entered into by you to receive those products or services.

If we facilitate the use of, or make a recommendation for you to acquire, a particular financial product, or offer to arrange the issue of a financial product to you, where applicable we will also provide you with a Product Disclosure Statement (PDS), Target Market Determination (TMD) or other relevant documents.

These documents contain information about the particular financial product including all the features, benefits, risks and fees associated with that financial product, and should be a tool to assist you in making an informed decision. You should conduct your own research before making any decision.

If you transact in options, you will need to enter into a Derivatives Client Agreement with Morrison and you will be provided with an Options Product Disclosure Statement (PDS). The Options PDS contains important information about trading exchange traded options (ETOs).

We may provide other documents or information to you, including electronically, from time to time about our services or which we are required to give you (for example, our Privacy Policy).

To access our services, you will need to establish a Volatility Online trading account online by completing our account application form. You should read the accompanying terms and conditions carefully and seek independent legal advice should you have any questions. You can open an account and contact us:

Online

volatility.com.au/contact

By phone

+(612) 7912 3296

By email

hello@volatility.com.au

You will receive a unique, secure login to access your Volatility Online account and our trading platform (including our Investor Pulse offering), where you will be able to provide instructions to us by placing orders and transacting, and access trade ideas. In addition, our marketplace offers Volatility Online and third-party subscription services providing access to additional trade and product related services. Our representatives may also contact you regarding trade ideas and order placement by phone, and you can give us instructions by phone.

Our Investor Pulse subscription service offers access to research, model portfolios and telephone supported trading services. You are able to access this service via our online platform and it includes broker assisted trading services.

Before trading, it is essential to understand that trading or investment in any market has risks. While securities and derivatives may offer the potential for gains, the risk of loss in share market trading can also be substantial. The value of a security or derivative may rise and fall considerably depending on what other people are prepared to pay for a share at the time of a transaction.

Such price volatility will depend on many factors, including information about the company, market sentiment, opinions about the country the security or derivative is traded in, the prospects for the industry and many other factors. Sometimes companies go bankrupt, and investors may lose the entire value of their investment in it.

Where we provide general advice to you, you must be aware that the information has been prepared without taking into account your objectives, financial situation or needs, and you should consider the appropriateness of the advice before acting on it. This FSG only contains factual information or general advice.

Options have been categorised as a high-risk product. You will need to be comfortable that they are within your own risk tolerance level to be able to trade options on our platform. Under Design and Distribution Obligations, all option trading accounts are opened subject to meeting the product issuer's Target Market Determination (TMD); you may be required to complete an assessment as part of the process.

You should read our General Terms, General Advice Warning and Disclosures that are available on our website and on Point Capital Group's website.

We are paid by fees, commissions and brokerage depending on the service and product you invest in. All fees are inclusive of GST, unless otherwise stated.

Volatility Online will receive the brokerage we charge you in regard to trades placed through the online trading platform at the rates set out below. Volatility Online pays to Point Capital Group a portion of the brokerage earned, calculated as a percentage.

• ASX or other exchange charges are not included in the price. These will be charged to you, including for any failure by you to settle on due dates. Please refer to the schedule of ASX Clear fees at asx.com.au.

We are home to Australia's most comprehensive and powerful options technology. The pricing above applies only if you choose to access these optional services. See our pricing page for the current line-up.

Marketplace trade ideas

If you subscribe for a trade ideas service or other product, you will be charged a monthly subscription fee associated with that service. The fee will vary depending on the service and will be disclosed and agreed by you at the time you make the subscription.

When buying or selling options or securities with us, brokerage is added to the purchase price of a buy transaction and is deducted from the proceeds of a sell transaction. Brokerage is settled on T+2 (being two business days after the trade date) for securities transactions. This fee is paid by you for the dealing and general financial advisory services provided by us.

Representatives' remuneration

Our directors and employees are paid a salary and may also receive bonuses and incentives which are calculated depending on the company's and the individual's performance. Bonus payments are discretionary. These payments are not directly calculated by reference to the amount of fees or brokerage received by us from you.

Representatives may receive a portion of the brokerage you pay to Volatility Online. If you choose to use a paid subscription service, or to access our in-person phone trading service, Volatility Online will pay a portion of the fee received for this service to the representative who provides the service to you.

We may pay commission to introducing advisers and referrers (which may include employees and contractors of Volatility Online) for the introduction or referral of clients to us. The commission we pay may include a flat rate, or an amount calculated as a percentage of the brokerage paid by you to us when you trade via the Volatility Online platform.

The privacy of your personal information is important to us, and any information we collect from you will be handled in accordance with our Privacy Policy, available on our website. This policy details how we comply with the requirements of the Privacy Act regarding the handling of your personal information.

Volatility Online and/or Point Capital Group and their respective directors, officers, employees, agents and/or other representatives may, from time to time, have long or short positions, or may hold, acquire or dispose of direct or indirect beneficial interests in securities mentioned in material produced by Volatility Online and/or Point Capital Group. Conflicts of interest are managed, avoided or disclosed in accordance with Point Capital Group policies.

We are committed to providing a high standard of service to clients. If you have a query about the quality or level of service, or if we have failed to meet your expectations, we would like the opportunity to investigate and promptly rectify this for you.

If you have a complaint, we encourage you to contact us as soon as you can. Submit it in writing and send it to our Complaints Officer.

We take all complaints very seriously and all matters brought to our attention will be investigated. Where possible, we will finalise complaints within 5 business days, and if further investigation is required, we will generally aim to resolve complaints within 30 days.

To assist in the complaint handling process, phone calls may be recorded. Should you require any special assistance in the lodging of your complaint, please advise us so we can speak to you about the special requirements you may have.

If you are not satisfied with our internal complaint resolution response, you can make your complaint to the Australian Financial Complaints Authority (AFCA).

Both the internal and external dispute resolution services are provided to you free of charge. Point Capital Group has professional indemnity insurance in place to cover Point Capital Group and Volatility Online for the financial services we provide.

This cover encompasses the conduct of authorised representatives who no longer work for us, but who did at some time, and it satisfies the requirements for compensation arrangements pursuant to s912B of the Corporations Act 2001.